Shipping & Returns

 

Please note that the number of items available listed on the item page, does not necessarily reflect what we have on hand.  A multiple number is listed for ease of use for those who would like to order more than one or so the item remains in the store in that time from when the piece is sold until we see it and get a chance to relist.  Due to show sales and being in production almost full-time the inventory numbers are always changing and to reflect accurately here would be a full time job.  So please, if you have a time issue, check to make sure we don't have to make your item, or if you are interested in more then what we have listed on hand, please ask and we will let you know if we can do the number you need or how long it will take to fill the order. 

 

 SHIPPING

 

 Purchases are shipped within 15 days from receipt of payment. This allows us time to make if necessary, or if we are on the road, to get where we are going and set-up. If we are stationary and have the piece on hand, shipping can take place within a few days.  If there will be a delay in shipping for some reason you will be notified of the delay. Your item(s) will be packed in a Priority Mail box or a suitable mailing box. 

 

 Domestic:  We ship by United States Postal Service Priority Mail.

 

 International:  We ship by United States Postal Service First Class International.

 

While we are happy to ship internationally, there are some countries that might prohibit my materials and products for import, and the United States Postal service does not deliver to all countries. Be aware of your countries restrictions and abide by them.

 

International customers are responsible for any custom fees, taxes, VAT, and/or duties associated with shipping to their respective countries, should they be assessed. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery, are at the discretion of your country's tax regulations, and I am not responsible for those types of charges. These charges are the responsibility of the buyer. For additional information, please refer to your local customs agency.

 

 REFUNDS AND EXCHANGES

 

 We will a honor full refund or exchange if notified of your dissatisfaction within 7 days of receiving the product. In the case of an item being damaged from shipping, let me know and I will ship another to you upon the return of the item or email us a picture of the broken piece. Please keep in mind that each piece is unique and I will do my best to replicate your original purchase. Also, if an item needs to be returned or exchanged, the shipping fees are the customer's responsibility.

 

The pictures you see here are stock photos. What you get will depend on what we have in stock. If there are no others in stock, the time to shipping will be increased. If you desire and request something (for example) dark, we will pull the darkest board we have, but it will not necessarily be as dark as (for example) walnut would be. Western Red Cedar is the species from which roofing shingles, decks, and gazeboes have traditionally been made. It is resistant to mold, moisture, and insects. The oiling process also helps to block out damaging UV rays of the sun, so our carvings can be hung outdoors. Please be aware, that even with the oiling, the carving will eventually gray out, as any cedar will, if it is placed in direct sunlight.

 SIZE OF THE CARVINGS: The stock carvings are limited by the size of the board that starts the carving process. As the initial piece is 1 in. x 12 in., (in reality 3/4 in. x 11-3/4 in.) one side of the carving will be no greater then approximately 11-1/2 in.